Some of the biggest challenges for service-based businesses are tracking, monitoring, and completing customer requests. Maintaining customer loyalty is based on providing a high quality of service promptly, but also documenting and tracking the work you do to protect yourself against litigation.

Business Manager 365 can collect data and manage a tremendous amount of business processes. The Helpdesk and Service Ticket Management is one of the most powerful parts of Business Manager 365. It is one of the most important tools when it comes to building a knowledge base about your customers, tracking employee activity, along with proving value to your customers for the dollars they pay for your services.