Service Ticket – Confidential Ticket Management

There are many scenarios where having the ability to make a helpdesk ticket or service ticket confidential is important or required. Within Business Manager 365, you can make a ticket confidential with a click of a button. At that point only the MSP, service provider, and the Client Administrator with the right permissions can view, review, or change the ticket. Once a ticket is made confidential, Business Manager 365 also only sends email updates to specific people working the helpdesk ticket.

See How It Works

Sign up for our no obligation demo and see first hand how Business Manager 365 works. Give us a call at 877-284-5733  or use our form below to see a demonstration.