Business Manager 365 scheduling was designed to help reduce double-scheduling, over- or under- scheduling an employee, and to ensure the appropriate skilled employee is assigned to the right helpdesk ticket or project. It also tracks employee vacations, out-of-office, sick time, or other issues that may affect the schedule. Business Manager 365 ties all the appointments, tasks, projects, and out of office information onto the scheduling dashboard that allows people to see the activity on one screen.