Service Ticket – Part Management Functionality

Business Manager 365, as part of its work processes, can enable the higher management and oversite processes that are typically used in the Project Management system to a helpdesk ticket, as needed. These processes could simply be enabled to allow for a higher level of visibility into a helpdesk ticket or because additional resources are needed to complete the helpdesk ticket; all of which could affect the billing rate and processes to the customer.

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