Customers’ Ability to Request an Appointment

When customers open a service ticket or helpdesk ticket through the web application, Business Manager 365 will ask them if they would like to request an appointment time to be available to work with the technician on their requested issues. The requested time is not a confirmed time; it is simply a request that can be accepted by the Helpdesk Coordinators, or another time can be suggested. This feature will also be available in the Mobile App.

See How It Works

Sign up for our no obligation demo and see first hand how Business Manager 365 works. Give us a call at 877-284-5733  or use our form below to see a demonstration.

Service technician using Business Manager 365 on a tablet