Project Management – Project Ticket Features
See a condensed view who did a certain activity for that ticket and when. For additional detail, you can also view the individual project ticket update descriptions.
The ability to make a project ticket confidential is available in the Project Management system. By enabling the confidential ticket feature it hides the project from the client side except for the client administrator.
Child and Secondary Tickets
Tech notes are simply a free-form area of the ticket that technical staff or employees can add specific technical information for future reference.