The Business Manager 365 Mobile App can be used to quickly and easily open tickets within the helpdesk and support sections of Business Manager 365. The Mobile App allows customers and employees to create helpdesk tickets, check the status of helpdesk tickets, update helpdesk tickets, and ultimately close helpdesk and service tickets all through the app.

Through the integrated barcoding system, customers, and employees can easily and quickly open helpdesk service requests. By scanning the barcode, the system will show you any tickets already open for that device, or ask if you want to open a helpdesk ticket and request service.