Business Manager 365 Mobile App has the feature to allow an employee to request overtime on a helpdesk ticket or project ticket. As part of the overtime request, Business Manager 365 tracks the customer and the ticket, so if you are charging your customers a premium for after-hours service or simply billing overtime based on time on the ticket, the time is trackable.

The overtime request then appears on the manager’s dashboard for review and approval or denial. All this information collected then goes to accounting for that client so that they can be appropriately and timely billed, and the employee gets appropriately paid.