Support Programs

Support Programs

Superior Support and Tracking for Our Clients

Business Manager 365 customers are our top priority and the lifeline of our organization. Business Manager 365 was born out of a service based companies belief that providing superior support and tracking for our clients is the key to long term success. We consistently operate with our customers’ best interests in mind and offer professional assistance through online self-service options, world-class phone support and ongoing online training opportunities.

Our Support and Services Team

The Business Manager 365 Support and Services team delivers an innovative consultative approach to help our customers better utilize and derive more value from their Business Manager 365 solution. In addition to answering questions and resolving technical concerns, our support team proactively offers valuable advice on using your Business Manager 365 solution to its fullest potential – helping customers realize a higher return on investment by:
  • Gaining greater insight into business activities.
  • Operating business more effectively by maximizing the capabilities of Business Manager 365 to improve business processes.
  • Improving business efficiency by leveraging Business Manager 365 to reduce the time, resources, effort, and cost of operations.
Business Manager 365 Business Care plans provide customers with access to a variety of valuable services, such as:
  • Troubleshooting or resolving technical and non-technical issues that may be encountered during Business Manager 365 installation or use.
  • Identifying and recommending where additional product training would be of value.
Business Manager 365 support staff member talking on headset to client

Our Goal

Our goal is to ensure that our customers receive exceptional service from the best resources available to answer questions quickly and accurately. Business Manager 365’s Professional Services and Learning Services Team offers a wide variety of services.

Topics that are not covered under a Business Manager 365 Business Care plan, where a Business Manager 365 Customer Support Team Member will proactively provide the most appropriate alternative resource, include:

  • Perform software, product, application, or job-related activities, such as software installation, data entry, creating reports, etc.
  • Assist with third party software* (installation, training, trouble shooting, integration, etc.)
  • Provide organization‐specific consulting advice.
  • Repair data or database issues caused by user error or third party software.